LVSA members can now get their job openings posted on the website by emailing the details to: All job openings will be posted for 1 month


Jocylene Codrington

7777 S. Jones Blvd. #1253 | Las Vegas, NV 89139 | (267) 303-0268 |


Monte Carlo Spa & Salon at MGM Resorts International                July 2014 – Present

Spa & Salon Manager                                       

  • Provided leadership, support, direction, and supervision of staff in the daily operations to ensure excellent performance and guests’ experience.
  • Responsible for the daily operations of the spa reservations to maximize daily revenues in accordance with the budgetary guidelines to capture full revenue potentials
  • Maintain total financial management duties, budgeting, forecasting, payroll, and schedule as well as product inventory
  • Lead, trained, motivated, developed and managed reports to promote productivity while supporting the company vision
  • Created internal promotions and developed external social media and e-blast marketing programs to increase exposure
  • Increased revenue 11% vs. budget with an average revenue of $143 per treatment
  • Added a Side By Side service to enhance spa services and generated $340k YTD since implemented in 2015
  • Increased retail 42% YTD and unit per dollar has increased 25%
  • Increased service levels via training. Spa was continuously in top 5% of guest reported survey satisfaction with multiple months at 100% satisfaction

Borgata Hotel Casino & Spa/The Water club Spa Immersion              June 2012 – July 2014

Manager of Spa, Salon & Barbershop    

  • Oversee service standards and expectations for two spas (Spa Toccare & Spa Immersion)
  • Create and ensure an engaging environment with consistent flawless delivery and execution of service for all departments at each spas
  • Maintain professional relationship with suppliers and vendors
  • Focus on spas improvements and implementation of best demonstrated practices.
  • Coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment.
  • Responsible for maintaining service reports and facilitate service meetings and help guide department leaders on areas to focus on to elevate service levels
  • Ensures that process improvement objectives, specific goals, measures and metrics are established
  • Guide Business decisions by staying on top of Spa Industry trends.

Mandarin Oriental Hotel New York                                                    August 2011 – December 2012

Spa Manager

  • Created and oversaw service and brand standards and training for the spa, salon, and pool team
  • Directly manage operations, experience of spa front concierge, fitness, and pool area.
  • Evaluate and coordinate operations and administrative spa functions. Ensure all spa reports and data are submitted on time to the relevant corporate and hotel offices
  • Ensure that staffing is maintained at an appropriate level to match business demand
  • Provide direction and supervision to the lifestyle boutiques; create awareness and emphasis on retail and product offerings of the spa
  • Oversees spa selection, staffing, and staff performance of all spa colleagues

Qua Baths & Spa Caesars Entertainment                                           July 2008 – August 2011

Spa Operations Manager

  • Responsible for $15m spa and pool grand opening, renovations and product placement
  • Provide on-site preopening assistance (construction coordination, procurement, retail set-up, employee and management hiring, employee & management training, preopening events)
  • Develop and assist new managers and supervisors through company Management Training Programs to ensure effective operations after opening.
  • Developed and executed standard operating procedures, quality service and training programs 75 employees
  • Managed all aspects of purchasing and keep inventory for all retail and treatment products, worked with current vending companies and prospected new ones
  • Sought and selected team leaders for each functional areas
  • Worked with DCA inspector to ensure health and safety practices are in compliance
  • Set Public Relations events with East Coast Magazines, newspapers, and host VIP clientele to ensure successful launch
  • Worked with Caesars Entertainment Leadership team on strategic planning for future Qua Baths & Spa endeavors
  • Worked collaboratively with Qua Baths & Spa Las Vegas Team to ensure seamless “Qua” experience
  • Seasonal supervision and management of the hotel beach and pool
  • Grew group booking by 60% and local business accounts by 30% from 2009-2010. Strategies included; attending and hosting women’s networking events, promoting the spa girl’s night out occasion
  • Member of the Total Service Committee

 Borgata Hotel Casino & Spa                                                                                                                           October 2005 – July 2008

Retail Operations Manager

  • Recruited, developed, and trained 107 employees quality service standards
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; and studying trends
  • Markets merchandise by studying advertising, sales promotion, and visual plans, analyzing operating and financial statements for profitability ratios.


Rizziere Aveda School for Beauty and Wellness
Skin Care Program/Microdermabrasion Certified/Makeup Artistry                                                GPA 3.7

National Massage Therapy Institute
Massage Therapist Certified/Licensed in PA & NY                                                                               GPA 4.0

Drexel University
International Business Management/Minor in Advertising                                                               GPA 3.8
Please contact Jocylene directly at: